Last updated: April 2026

1. What Personal Data We Collect

When you interact with our website, contact us, or engage our services, we may collect the following personal data:

• Full name and contact information (phone number, email address, mailing address)
• Passport and identification details (where required for immigration applications)
• Employment and educational background information
• Immigration history and visa-related documents
• Information submitted through our contact or enquiry forms
• Appointment booking details via our scheduling tool (Calendly)
• Technical data such as IP address, browser type, and pages visited (via analytics tools)

2. How We Collect Your Data

We collect personal data through the following channels:

• Enquiry and contact forms on this website
• WhatsApp, email, or telephone communications
• In-person or virtual consultations
• Documents you provide to us in connection with immigration services
• Appointment bookings made via Calendly
• Cookies and analytics tools when you browse this website (see Section 7)

3. Why We Collect Your Data

We process your personal data for the following purposes:

• To respond to your enquiries and provide immigration consultation services
• To prepare, submit and manage immigration applications on your behalf
• To communicate updates regarding your application or our services
• To schedule and manage appointments
• To comply with legal and regulatory obligations
• To improve our website and service quality through analytics
• To send service-related communications (not marketing, unless you have consented)

4. How We Share Your Data

We do not sell, rent or trade your personal data to third parties. Your data may be shared only in the following circumstances:

• Government authorities: Immigration Department of Malaysia (Jabatan Imigresen Malaysia), Ministry of Home Affairs, and other relevant regulatory bodies — where required to process your application
• Service providers: Third-party tools we use to operate our business, including Formspree (contact form processing), Calendly (appointment scheduling), and Google Analytics (website analytics) — all bound by their own privacy and data protection policies
• Legal requirement: Where disclosure is required by law, court order, or regulatory authority

Any third-party service providers we engage are required to handle your data securely and only for the purposes specified.

5. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. In general:

• Enquiry and contact form data: up to 12 months from last contact
• Client case files and immigration documents: up to 7 years from the completion of services, in compliance with applicable legal requirements
• Analytics data: as per the retention settings of the analytics provider

Once data is no longer required, it will be securely deleted or anonymised.

6. Your Rights Under PDPA

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right of correction: You may request that we correct any inaccurate or incomplete data
• Right to withdraw consent: You may withdraw consent to our processing of your data at any time, subject to legal or contractual restrictions
• Right to limit processing: You may request that we limit how we use your data in certain circumstances

To exercise any of these rights, please contact us at enquiry@myvisapathway.com.my. We will respond to your request within 21 days.

7. Cookies & Analytics

Our website uses cookies — small text files stored on your device — to improve your browsing experience and to understand how visitors use our site. We use Google Analytics to collect anonymised usage data such as pages visited, time spent on site, and general geographic location.

When you first visit our website, you will be shown a cookie consent banner. You may choose to accept or decline non-essential cookies. If you decline, we will not store analytics cookies on your device. Essential cookies required for the website to function properly will still be used.

You may also manage or delete cookies at any time through your browser settings.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. This includes secure email communication, restricted access to client files, and the use of reputable third-party platforms with their own security certifications.

However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to external websites or services (such as government immigration portals). We are not responsible for the privacy practices of those third-party sites and encourage you to review their respective privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on this page with a revised "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

• Company: MYVISA PATHWAY SDN. BHD. (202601014421 / 1676519-A)
• Email: enquiry@myvisapathway.com.my
• Address: Level 3, Republik TTDI, Jalan Tun Mohd Fuad 3, Taman Tun Dr. Ismail, 60000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
• Operating Hours: Monday – Friday, 9am – 6pm